Join the trailhead team for:

WeAreDevelopers World Congress 2026 North America

Date and Time

September 23, 2026

September 25, 2026

Location

San José, CA

Cost

Building Pragmatic AI: 10 AI Features Your Users Actually Want

Jonathan "J." Tower

At many companies right now, the directive is coming from the top: "We need AI in our product." CTOs hear it from boards. Product leaders hear it from executives. Engineering teams hear it from everyone.

In this full-day, hands-on masterclass, you'll learn how to build 10 AI features that deliver real value by automating the work your users aren't good at or don't want to do.

We'll build things like semantic search that finds results based on meaning instead of keywords, RAG that answers questions over your own content, and extraction that turns messy input into clean structured data. We'll do summarization that cuts long content down to something manageable, classification and routing that triages work on its own, and sentiment detection that tells you when a specialized model beats a general one. You'll see implementation patterns where a human stays in the loop, anomaly detection that surfaces issues, and recommendations that suggest the next right step. And we'll finish with agentic workflows, where a plain-language request becomes a real sequence of actions your app carries out.

Most importantly, we'll explore how the real question isn't "where can we add AI?" but "what problems can AI best solve for my users?" You'll leave with practical examples and hands-on experience of where AI might belong in your product and insight into how to explain those decisions to leadership.

No prior AI or ML experience is required. Basic software development experience is recommended.

Trailhead Team Attending

Microsoft MVP, Telerik Developer Expert, Software Architect

Montage Portal

Montage Furniture Services provides furniture protection plans and claims processing services to a wide selection of furniture retailers and consumers.

Project Background

Montage was looking to build a new web portal for both Retailers and Consumers, which would integrate with Dynamics CRM and other legacy systems. The portal needed to be multi tenant and support branding and configuration for different Retailers. Trailhead architected the new Montage Platform, including the Portal and all of it’s back end integrations, did the UI/UX and then delivered the new system, along with enhancements to DevOps and processes.

Logistics

We’ve logged countless miles exploring the tech world. In doing so, we gained the experience that enables us to deliver your unique software and systems architecture needs. Our team of seasoned tech vets can provide you with:

Custom App and Software Development

We collaborate with you throughout the entire process because your customized tech should fit your needs, not just those of other clients.

Cloud and Mobile Applications

The modern world demands versatile technology, and this is exactly what your mobile and cloud-based apps will give you.

User Experience and Interface (UX/UI) Design

We want your end users to have optimal experiences with tech that is highly intuitive and responsive.

DevOps

This combination of Agile software development and IT operations provides you with high-quality software at reduced cost, time, and risk.

Trailhead stepped into a challenging project – building our new web architecture and redeveloping our portals at the same time the business was migrating from a legacy system to our new CRM solution. They were able to not only significantly improve our web development architecture but our development and deployment processes as well as the functionality and performance of our portals. The feedback from customers has been overwhelmingly positive. Trailhead has proven themselves to be a valuable partner.

– BOB DOERKSEN, Vice President of Technology Services
at Montage Furniture Services

Technologies Used

When you hit the trails, it is essential to bring appropriate gear. The same holds true for your digital technology needs. That’s why Trailhead builds custom solutions on trusted platforms like .NET, Angular, React, and Xamarin.

Expertise

We partner with businesses who need intuitive custom software, responsive mobile applications, and advanced cloud technologies. And our extensive experience in the tech field allows us to help you map out the right path for all your digital technology needs.

  • Project Management
  • Architecture
  • Web App Development
  • Cloud Development
  • DevOps
  • Process Improvements
  • Legacy System Integration
  • UI Design
  • Manual QA
  • Back end/API/Database development

We partner with businesses who need intuitive custom software, responsive mobile applications, and advanced cloud technologies. And our extensive experience in the tech field allows us to help you map out the right path for all your digital technology needs.

Our Gear Is Packed and We're Excited to Explore with You

Ready to come with us? 

Together, we can map your company’s tech journey and start down the trails. If you’re set to take the first step, simply fill out the contact form. We’ll be in touch – and you’ll have a partner who cares about you and your company. 

We can’t wait to hear from you! 

Thank you for reaching out.

You’ll be getting an email from our team shortly. If you need immediate assistance, please call (616) 371-1037.