How We do it

The Trailhead Process™

Learn how we work before embarking on a software journey with us

We Know the Way Forward

Smart explorers invest time in getting to know the lay of the land. While discovery can be exciting, it is crucial to have some idea of what to expect. Similarly, it’s worth learning how your potential software partner works before you begin a journey together.

Because we fully embrace transparency and clear communication, we’re happy to give you this look at what you can expect from partnering with Trailhead Technology.

How We Do It

The Trailhead Process™

The Trailhead Process™ is a result of decades of software architecture and development experience and can be thought of as our map for delivering custom software on time, within budget, and with predictable quality.

While no two projects are identical, we’ve found that consistent, repeatable success can be achieved through these steps:

Initial Meeting

Together, we use this meeting to determine if Trailhead is a good fit for you and your software needs.

Signed Professional Services Agreement

This document ensures that we both agree on the approach of the project and assigns all intellectual property to you.

Discovery Workshop and Estimation

  • This is a series of conversations with you and your team; the number and participants will, naturally, depend on the complexity of the project. These conversations may include on-site visits if you request them.
  • A key output of this phase is a set of detailed estimates, broken down to detailed development tasks.
    • Each estimate line item will have a minimum and maximum hour range. Tasks with greater uncertainty will have wider ranges. For example, a small, well-defined task might be 2-4 hours (average of 3 hours), but a larger task that eventually needs more clarification may be 16-32 hours (average of 24 hours).
    • The average of the minimum and maximum for all tasks is our “center line” that we always strive to hit for the total time and cost of the project.
  • We work on a time and materials basis, which allows us to adjust priorities during the project (if needed). There’s no need for change orders or debating whether a feature is in scope or out of scope.
    • We find a way to simplify a task and it takes less time? That costs you less.
    • We discover that what was thought to be a straightforward task is in fact a lot more complex? We review it with you to decide whether to skip it, simplify it, or proceed as planned.

Project Kickoff

We begin development work on your project.

Weekly Project Meetings (With You and Our Team)

  • These meetings often involve the full team at Trailhead (the Trailhead partner, developers, QA) so everyone is in sync.
  • The Trailhead team will give you demos (once it is possible to do so).
  • You can offer feedback and request changes.
  • You can adjust priorities (if necessary).

Project Delivery

  • Our team hands off documentation and code to you.
  • Transition meetings are scheduled and held.

Ongoing Support

  • In addition to the previous steps, we are also glad to provide ongoing support following completion of the project if that is something you would be interested in.

Our Trailhead Guarantee

Before you decide if you want to head down the trail with us, we’d like to take a moment to highlight our guarantee to you:

If the discovery workshop doesn’t provide value for you, then you don’t have to pay for it.

We can offer this guarantee because we know you’ll love working with us once you’ve tried it. You’ll sense our commitment to producing the highest quality results and feel the team’s drive to make your software project a success.

Trailhead continues to be an excellent partner to augment and complement our own internal Product Development team. They help us stay abreast of and current with the latest technologies. They are great to collaborate and work with, and they consistently deliver high quality solutions on time and within budget.

– RICK SPANGLER, CTO at Avail Technologies

The Map for Our Success

We consider our Trailhead Process™ to be a map for success, and our results over the years support this. By taking a systemic approach, our team builds intuitive, user-friendly software solutions and systems architecture that exceed client expectations. Even better, it allows us to deliver your custom software on time, within budget, and always with predictable quality.

Our Gear Is Packed and We're Excited to Explore With You

Ready to come with us? 

Together, we can map your company’s software journey and start down the right trails. If you’re set to take the first step, simply fill out our contact form. We’ll be in touch quickly – and you’ll have a partner who is ready to help your company take the next step on its software journey. 

We can’t wait to hear from you! 

Main Contact

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Together, we can map your company’s tech journey and start down the trails. If you’re set to take the first step, simply fill out the form below. We’ll be in touch – and you’ll have a partner who cares about you and your company. 

We can’t wait to hear from you! 

Montage Portal

Montage Furniture Services provides furniture protection plans and claims processing services to a wide selection of furniture retailers and consumers.

Project Background

Montage was looking to build a new web portal for both Retailers and Consumers, which would integrate with Dynamics CRM and other legacy systems. The portal needed to be multi tenant and support branding and configuration for different Retailers. Trailhead architected the new Montage Platform, including the Portal and all of it’s back end integrations, did the UI/UX and then delivered the new system, along with enhancements to DevOps and processes.

Logistics

We’ve logged countless miles exploring the tech world. In doing so, we gained the experience that enables us to deliver your unique software and systems architecture needs. Our team of seasoned tech vets can provide you with:

Custom App and Software Development

We collaborate with you throughout the entire process because your customized tech should fit your needs, not just those of other clients.

Cloud and Mobile Applications

The modern world demands versatile technology, and this is exactly what your mobile and cloud-based apps will give you.

User Experience and Interface (UX/UI) Design

We want your end users to have optimal experiences with tech that is highly intuitive and responsive.

DevOps

This combination of Agile software development and IT operations provides you with high-quality software at reduced cost, time, and risk.

Trailhead stepped into a challenging project – building our new web architecture and redeveloping our portals at the same time the business was migrating from a legacy system to our new CRM solution. They were able to not only significantly improve our web development architecture but our development and deployment processes as well as the functionality and performance of our portals. The feedback from customers has been overwhelmingly positive. Trailhead has proven themselves to be a valuable partner.

– BOB DOERKSEN, Vice President of Technology Services
at Montage Furniture Services

Technologies Used

When you hit the trails, it is essential to bring appropriate gear. The same holds true for your digital technology needs. That’s why Trailhead builds custom solutions on trusted platforms like .NET, Angular, React, and Xamarin.

Expertise

We partner with businesses who need intuitive custom software, responsive mobile applications, and advanced cloud technologies. And our extensive experience in the tech field allows us to help you map out the right path for all your digital technology needs.

  • Project Management
  • Architecture
  • Web App Development
  • Cloud Development
  • DevOps
  • Process Improvements
  • Legacy System Integration
  • UI Design
  • Manual QA
  • Back end/API/Database development

We partner with businesses who need intuitive custom software, responsive mobile applications, and advanced cloud technologies. And our extensive experience in the tech field allows us to help you map out the right path for all your digital technology needs.

Our Gear Is Packed and We're Excited to Explore with You

Ready to come with us? 

Together, we can map your company’s tech journey and start down the trails. If you’re set to take the first step, simply fill out the contact form. We’ll be in touch – and you’ll have a partner who cares about you and your company. 

We can’t wait to hear from you! 

Thank you for reaching out.

You’ll be getting an email from our team shortly. If you need immediate assistance, please call (616) 371-1037.